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    Terms and Conditions


    1. Overview

    These Terms & Conditions govern your use of the Sarza website and the purchase of products from Sarza.

    Sarza is a small, independent business based in the United States, working closely with designers and makers in South Africa to offer a curated collection of furniture, lighting, art, wallpaper, rugs, planters, and mirrors. By placing an order with Sarza, you agree to the following terms.

     

    2. Made-to-Order & Handcrafted Products

    The majority of our collection is made to order.

    • Items are produced specifically for each client once an order is confirmed.

    • Many products are handcrafted by skilled artisans.

    • Natural variations in material, tone, texture, and finish may occur.

    • No two pieces are identical.

    • These variations are considered part of the character of the product and are not deemed defects.

     

    3. Custom Orders & Approvals

    Due to the customizable nature of many of our products:

    • Final selections (including finishes, fabrics, and configurations) will be confirmed via email correspondence.

    • Clients are responsible for reviewing and approving all specifications prior to production.

     

    4. Payment

    Full payment is required prior to order confirmation. Orders will not be placed into production until payment has been received in full.

     

    5. Pricing & International Sourcing

    All prices are listed in USD. Our pricing reflects:

    • International freight and logistics.

    • Currency exchange considerations.

    • U.S.-based operational costs.

    While some items may be priced differently in their country of origin, Sarza provides a fully managed service including sourcing, importation, and delivery.

     

    6. Lead Times

    Lead times are estimates and may vary.

    • Furniture, lighting, planters, framed wall art, mirrors, and rugs: Typical production timelines are approximately 10–12 weeks, including shipping.

    • Wallpaper Samples: Our samples are consolidated and shipped in batches from South Africa and take 2–3 weeks.

    • Bulk Wallpaper: Orders take 2–3 weeks from confirmation of confirmed rendering.

    • Unframed Artworks: These take 2–3 weeks to be delivered.

    Delays may occur due to production schedules, material availability, shipping carriers, weather, or customs processes. Sarza is not liable for delays outside of its control but will keep clients informed throughout.

     

    7. Shipping & Delivery

    Sarza coordinates international shipping from South Africa to the United States as part of our service.

    International Shipping

    • Orders are consolidated and shipped via container from Cape Town every 4–6 weeks.

    • The cost of international shipping from South Africa to the United States is included in the product price.

    U.S. Delivery Once your order arrives at our U.S. collection warehouse, final delivery to your address is arranged via a third-party carrier. Shipping charges shown in quotes relate to this final delivery stage only. The appointed carrier will:

    • Contact the recipient listed on the shipping address.

    • Arrange a suitable delivery date and time.

    Delivery Responsibilities Clients are responsible for:

    • Ensuring appropriate access for delivery.

    • Notifying Sarza in advance of any special delivery requirements (e.g., stairs, restricted access, or installation constraints).

    Additional charges may apply where special arrangements are required, such as white-glove delivery.

     

    8. Delivery Inspection & Transit Damage

    All items must be inspected at the time of delivery.

    • Any visible damage must be noted on the bill of lading before signing.

    • Failure to do so may affect the ability to submit a claim.

    Sarza is not liable for transit damage once goods have been shipped, but we will assist in facilitating claims with the carrier where possible.

     

    9. Damages & Manufacturing Defects

    If an item is found to have a manufacturing defect:

    • Please notify us within 48 hours of delivery with supporting photographs.

    • Where a defect is confirmed, Sarza will work with the supplier to repair, replace, or otherwise resolve the issue.

    This does not include:

    • Natural material variations.

    • Wear and tear.

    • Transit-related damage (subject to carrier claims).

     

    10. Limitation of Liability

    Sarza shall not be held liable for:

    • Delays caused by third parties or circumstances beyond our control.

    • Indirect or consequential loss.

    • Variations inherent in handmade or natural materials.

    • Mistakes made during wallpaper installation by clients own installer.

     

    11. Contact

    As a small, independent business, we work closely with each client. For any questions prior to ordering, we encourage you to get in touch via our website or email—we are happy to assist with product details, samples, and guidance.

     

    12. Updates to Terms

    Sarza reserves the right to update these Terms & Conditions at any time. The version in place at the time of purchase will apply.