RETURNS SARZA will accept online returns up to 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept gift card returns as well as bespoke or Robin Sprong orders. Please email firstname.lastname@example.org to start the return process.
REFUNDS Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SALE ITEMS Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Sarza, 83 Purchase street, Rye NY 10580, United States.
GIFTS If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING To return your product, you should mail your product to: Sarza, 83 Purchase street, Rye NY 10580, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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